Refund policy

Each LoWei Jewelry necklace is made to your selected letter, finish, and birthstone. We do not accept returns or exchanges for a change of mind once production has started.

Order cancellations

You may request a cancellation within 1 hour of placing your order. We cannot cancel an order after production has started.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery at support@loweishop.com. Include your order number and clear photos that show the problem.

If we confirm that your item arrived damaged, has a manufacturing defect, or differs from your order, we will offer a replacement or refund. Please wait for our instructions before returning an item.

Items we cannot accept

Personalized items returned because of a change of mind
Items that have been worn, used, altered, or damaged after delivery
Sale items and gift cards, except where applicable law requires a remedy

Refunds

We will send you an email after we approve a refund. We will return the payment to your original payment method within 10 business days. Your bank or card provider may need more time to post the credit.

Consumer rights

This policy does not limit rights granted by applicable consumer law. Some jurisdictions grant cancellation rights but exclude goods made to a customer’s specifications or personalized for that customer.